Introduction

These Terms of Service (“Agreement”) govern the use of services provided by Wolfsbane Creations (“we”, “our”, “us”). By accessing and using our website https://wolfsbanecreations.com, and by purchasing or using our services, you (“Client”, “you”) agree to comply with these Terms and any additional policies referenced herein.

Wolfsbane Creations is a business based in the Netherlands providing graphic design and web development services, primarily aimed at dog breeders and owners.

Wolfsbane Creations
Adelaarstraat 20
3145 AA Maassluis
Netherlands
Email: info@wolfsbanecreations.com
KvK number: 62669354

Services Provided

We provide custom design and development services, including but not limited to:

• Breeding announcements
• Stud-dog profiles
• Logos and branding
• Website design and development

Additional services may be offered upon request and will be agreed upon before work begins.

Client Responsibilities

By purchasing our services, you agree to:

• Provide accurate and timely information required for the project.
• Ensure they hold the necessary rights, permissions, or licenses for any materials they provide (such as images, text, or logos).
• Respond to feedback requests within a reasonable timeframe.
• Use the delivered work only for lawful purposes.

— Client Content and Licensing —
The Client is solely responsible for ensuring that any materials provided to us (including images, text, logos, or other media) are owned by the Client or properly licensed for use. We are not responsible for any copyright infringement or legal issues arising from materials supplied by the Client. If necessary, we may refuse to use materials that appear to violate intellectual property rights.

— Website Content Responsibility —
If the Client requests website design or development services, the Client remains responsible for ensuring that all website content complies with applicable laws and regulations, including copyright, privacy, and consumer protection laws. We are not responsible for legal compliance of the Client’s website content unless explicitly agreed in writing.

Payment Terms

All prices are quoted in EUR (€) unless stated otherwise. Payments are securely processed through PayPal, Stripe, ING or other approved payment methods. By submitting payment, you confirm that you are authorized to use the selected payment method.

For smaller projects, full payment is due upon completion of the project. An invoice may be issued after delivery of the final files and must be paid within 14 days unless otherwise stated.

For larger projects, a deposit may be required before work begins, with the remaining balance due upon completion. Failure to complete payment may result in suspension or cancellation of services.

All delivered work remains our property until full payment has been received. We also reserves the right to withhold editable or source files until payment has been received. Late payments may result in additional administrative or collection costs where permitted by applicable law.

Revisions

Projects typically include up to two (2) revision rounds unless otherwise agreed. A revision round refers to a set of reasonable changes requested at one time. Additional revisions beyond the included amount may incur additional fees.

— Scope of Work —
Any requests that significantly change the original project scope may require a revised quote or additional fees. Examples include, but are not limited to, additional pages or features for websites, requesting new design concepts or major layout changes.

Delivery and Deadlines

For graphic design projects our delivery time is estimated between 3 – 5 days. For other projects our delivery time will be communicated at the start of the project. While we strive to meet agreed deadlines, delivery times may vary depending on:

• Project complexity
• Client feedback delays
• Unforeseen technical issues

Delays caused by the Client providing incomplete or late information may result in adjusted delivery timelines.

Project Abandonment

If the Client fails to respond to requests for information or feedback for 30 days or more, the project may be considered abandoned.

We reserve the right to close the project without refund. Work may be resumed at a later time at our discretion and may require additional fees.

Cancellation and Refunds

Clients may cancel a project before work has started and receive a refund of any deposit paid. Once work has begun, deposits are non-refundable as they compensate for time reserved and work performed.

Refunds are generally not available for completed and delivered work unless the delivered work significantly fails to meet the agreed specifications.

— Design Approval —
Design services involve subjective evaluation. We will make reasonable efforts to meet the Client’s preferences and specifications. Once a design has been approved by the Client or the included revision rounds have been completed, the design will be considered accepted. Dissatisfaction based solely on personal preference or subjective taste does not constitute a failure to deliver the agreed service and does not qualify for a refund.

— EU Right of Withdrawal —
If you are purchasing as a consumer within the European Union (EU), you normally have the right to withdraw from a purchase within 14 days. However, because we provide custom digital services, by placing an order and requesting work to begin immediately you expressly agree that the service begins before the withdrawal period ends and you waive your right of withdrawal once the service has started.

Intellectual Property

Unless otherwise agreed in writing:

• All design concepts, drafts, and preliminary work remain our property.
• Upon full payment, the Client receives a non-exclusive license to use the final delivered design for its intended purpose.

— Portfolio and Promotional Use —
Unless otherwise agreed in writing, we reserve the right to display completed projects in portfolios, case studies, social media, and other promotional materials. This may include the Client’s business name, logo, and publicly visible project elements. Confidential or sensitive information will not be disclosed.

Third-Party Services

Projects may involve third-party services such as hosting providers, domain registrars, or plugins. We are not responsible for outages, security issues, policy changes, or service disruptions caused by third-party providers. We are also not responsible for the ongoing maintenance, updates, or security of third-party services unless explicitly agreed in writing.

Data Protection and Privacy

We are committed to protecting your privacy and complying with the General Data Protection Regulation (GDPR). We only collect personal data necessary to provide our services. Personal data will not be sold or shared with third parties except when required to complete services or when legally required. You have the right to access, correct, or request deletion of your personal data.

For more information, please review our Privacy Policy.

Limitation of Liability

We will provide services with reasonable skill and care. However, to the maximum extent permitted by law, we are not liable for:

• Indirect or consequential damages
• Loss of profits or business
• Issues caused by third-party services or software
• Damages resulting from modifications made by the Client after delivery

Our total liability shall not exceed the total amount paid by the Client for the specific service giving rise to the claim.

Disputes and Chargebacks

If you have any concerns regarding a payment or service, you agree to contact us first to attempt to resolve the issue before initiating a chargeback or payment dispute.

Force Majeure

We shall not be held liable for delays or failure to perform services due to circumstances beyond our reasonable control, including but not limited to natural disasters, technical outages, illness, or government actions.

Service Modifications

We reserve the right to modify or discontinue services at any time. Updated versions of these Terms will be posted on our website with a revised “Last updated” date.

Governing Law

These Terms are governed by the laws of the Netherlands. Any disputes arising from these Terms shall be subject to the jurisdiction of the competent courts in the Netherlands.

Contact us

If you have questions about these Terms, please contact:

Wolfsbane Creations
Adelaarstraat 20
3145 AA Maassluis
Netherlands
Email: info@wolfsbanecreations.com
KvK number: 62669354